Please let our team know immediately if you have tested positive for COVID or are experiencing any symptoms. Please arrange for a family member or friend to bring your pet to his/her appointment if this is the case, or reschedule.
Please bring your cell phone and make sure it is fully charged. This is the ONLY way the doctors and staff can communicate with you about your pet.
Please CALL the practice when you arrive. Due to busy phone lines currently, you may need to leave a message. Please let us know what vehicle/parking spot you are in, and your phone number.
Pet carriers should be in good working order, with top access if possible. Tighten your dog's collar or harness so that they cannot slip out when walking on leash, as they may be reluctant to leave you. No retractable leashes if possible.
We do require that you wear a face mask when face to face with our staff, and maintain social distancing with other clients in the parking lot.
We will be taking payments over the phone. We do not currently accept cash, so please be sure to have a credit or debit card available. We will call you to check you out and can email your receipt.
Be prepared to occupy your time while you wait in your car. COVID protocols have slowed our workflow, so wait times have increased. Please be aware that our team may call you SEVERAL times during the visit, so keeping your phone handy will get you and your pet home in the least amount of time.
We cannot allow the use of our office restrooms at this time.